Job Description
The Office Assistant is one of the first points of contact between the practice and the patient. This position is responsible for creating a friendly, welcoming, calm, and efficient environment for the practice. The Office Assistant serves patients with poise and compassion, fields phone calls, answers questions, schedules appointments, registers patients, updates EMR, and represents the entire practice every time there is interaction.
WORK SCHEDULE
Monday – Friday: 8 am – 5 pm with some nights, Saturdays: TBD
DUTIES AND RESPONSIBILITIES
- Schedules and confirms appointments with awareness of insurance, provider, and practice location.
- Greets and interacts with patients in a professional manner to collect required demographic and financial information.
- Processes/verifies referral information and eligibility for insurance reimbursement as needed.
- Maintains confidentiality of workplace & patient information
- Collects payments according to insurance requirements.
- Verify insurance coverage & coordinate referrals.
- Performs day-end reconciliation of appointments & payments received.
- Answers all phone calls in a professional manner and relays accurate messages.
- Accurately relays and responds to messages.
- Communicate with providers and staff through EMR.
- Check Mail Daily and distribute to appropriate staff members.
EDUCATION AND EXPERIENCE REQUIREMENTS
- High School Graduate or equivalent
- Experience in a medical office setting preferred.
- An equivalent combination of education and experience may be substituted.
STRENGTHS AND QUALITIES
- Attention to detail
- Dependability
- Adaptable to different environments
- Excellent communication skills
- Integrity
- Proficient in Microsoft office products
- EHR familiarity; adaptable to new EHR systems
- Comfortable with use of digital technology (smartphones, laptops, tablets)
